Some opinions of the General Office of the Commission for Discipline Inspection of the CPC Central Committee on standardizing the work of discipline inspection and supervision letters and visits accor

　　Strengthening the construction of the Party’s ruling ability and improving the level of ruling according to law require the discipline inspection and supervision organs and their staff to constantly improve their ability to discipline and supervise according to law. Letters and visits are the basic work of discipline inspection and supervision, and the requirements of discipline and law must be run through all aspects of work. According to the relevant provisions of the party’s internal laws and regulations and national laws and regulations, the following opinions are put forward to further standardize the work of letters and visits.

　　First, the guiding ideology, basic principles and objectives of standardizing the work of letters and visits.

　　Under the guidance of Deng Xiaoping Theory and Theory of Three Represents, and in accordance with the requirements of establishing and perfecting a system of punishing and preventing corruption that is compatible with the socialist market economic system, we should improve the system and standardize procedures, strengthen management and supervision, improve the ability and level of discipline inspection and supervision organs to handle letters and visits according to law, effectively protect the legitimate rights of the parties involved in letters and visits, maintain the normal order of letters and visits, serve the building of a clean and honest party style and the anti-corruption work, and serve the overall situation of reform, development and stability.

　　Adhere to the principle of paying attention to system construction, establish and improve laws and regulations, and bring the work of letters and visits into an institutionalized and standardized track; Adhere to the principle of openness and fairness, so that the procedures for handling letters and visits are open according to law, and the results are objective and fair; Adhere to the principle of the unity of rights and obligations, ensure that the legitimate rights of the parties to the complaint reporting are not infringed, and guide them to correctly perform their obligations; Adhere to the principle of strict management and supervision, clear responsibilities, strict discipline, and investigate the responsibility for abuse of power and dereliction of duty.

　　Through hard work, the laws and regulations on the work of letters and visits have been basically improved, the working procedures have been more standardized, the ability to handle letters and visits has been effectively enhanced, the democratic rights of the parties to letters and visits have been guaranteed, and the environment for letters and visits has been significantly improved.

　　Two, strengthen the system construction, according to discipline according to law to deal with complaints.

　　To strengthen the system construction, we must adapt to the requirements of perfecting the socialist market economic system, developing socialist democratic politics and building a harmonious socialist society, formulate rules, regulations and codes of conduct in accordance with the relevant principles, policies, laws and regulations of the party and the state, and combine the reality of the region and the unit, paying attention to timeliness, feasibility and operability.

　　Improve the acceptance system of letters and visits. Discipline inspection and supervision organs at all levels should enhance their political awareness, overall awareness and sense of responsibility, and seriously accept reports, complaints and appeals involving party member, party organizations and administrative supervision objects. Problems that harm the vital interests of the masses should be taken seriously, and no prevarication or perfunctory. Responsible persons of discipline inspection and supervision organs at all levels should always read letters from the masses and receive regular visits from the masses. Local discipline inspection and supervision organs should go deep into the grassroots to receive the masses. On the premise of ensuring security and confidentiality, we will gradually promote online reporting and broaden the channels for accepting letters and visits.

　　Improve the letter handling system. Establish and improve the rules and regulations such as receiving registration, sending for examination and approval, transferring to reminders, investigating and closing cases, replying to letters and returning visits, filing and filing, and promote the standardization and proceduralization of letters and visits. Establish and improve the information reflection system, strengthen comprehensive analysis, and regularly report the emerging and tendentious problems and hot issues reflected by the masses to the leading organs and relevant departments. Improve the request and report system for handling important letters to avoid arbitrariness. For repeated letters and a large number of joint letters, it is necessary to strengthen tracking and supervision, and if necessary, it can be directly investigated and verified. To report the real name of the department, according to the principle of who undertakes and who answers, the results will be answered to the informant in an appropriate way, and their opinions will be listened to.

　　Establish and improve the reception system for visitors. Gradually establish and improve the responsibility system for the first visit, adhere to the principle of which level organ takes charge of the talks and which level organ is responsible, and deal with the problems handled by the discipline inspection and supervision organs at the same level in one go, and reply to the visitors within a time limit; Corresponding to the problems handled by lower levels, it is necessary to strengthen the supervision and supervision until the problems are properly handled. Establish and improve the emergency response mechanism for group visits, clarify the responsibilities of relevant leaders and departments of discipline inspection and supervision organs, and strengthen coordination and cooperation with relevant units and departments through information notification and joint meetings. When there is a major group visit, in accordance with the principle of "who is in charge, who is responsible" and "territorial management", the leaders and staff of relevant regions, departments and units should immediately rush to the scene, actively guide and properly handle it. It is necessary to enhance foresight and formulate work plans for possible problems in mass petitions. Decisive measures should be taken to deal with acts that seriously disrupt the order of letters and visits. For major repeated group visits, it is necessary to analyze the causes, and pay attention to investigate and deal with possible violations of discipline and law by a few party member cadres. Establish a regular investigation system to investigate key visitors, signs of collective visits and unstable factors, and solve them on the spot in time. At the grass-roots level, collective visits that have a great influence and reflect the infringement of group interests can attract representatives of the masses to participate in the investigation after approval.

　　Improve the reporting telephone handling system. Answer the phone call patiently, make records, repeat the important information and circumstances to the reporter for confirmation, and explain or reply to the reporter according to the policy. Report the urgent and important situation to the leaders in time, and take measures to deal with it quickly. Corresponding to the problems accepted by other departments, guide the informants to reflect to the relevant departments.

　　At the county level and below, the grass-roots units will gradually implement the open system of letters and visits. Through various channels, publish relevant laws and regulations, handling procedures, and other related matters that provide convenience for complainants. For letters and visits involving group interests and major and complicated issues, the results of the investigation can be fed back to the informants in a certain range through appropriate means. When necessary, the relevant organizations or personnel may be required to be present to explain the situation, and a hearing may be held if conditions permit. Through openness, we can effectively resolve contradictions and solve problems at the grassroots level.

　　Three, to protect the legitimate rights of the parties to the complaint reporting.

　　Safeguard the legal rights of informants and accusers. Conscientiously implement the Provisions of the Central Commission for Discipline Inspection and the Ministry of Supervision on the Protection of Informants and Accusers. Smooth channels for acceptance, handling, reflection and feedback, and it is strictly forbidden to suppress, discriminate or make things difficult for informants and accusers. It is strictly forbidden to disclose the relevant information of the report and accusation, and shall not transfer the report and accusation materials and relevant information to the accused or accused person or unit. Seriously investigate and deal with violations of the democratic rights of informants and accusers, and severely deal with those who retaliate against informants and accusers. If the staff of the accepting organ should withdraw, they should take the initiative to withdraw. If the accuser or accuser has justified reasons to ask the relevant staff to withdraw, the accepting organ shall make a decision on withdrawal. Gradually establish and improve the reward system, and reward meritorious personnel who report and accuse major violations of discipline and law.

　　Safeguard the legitimate rights of the accused and accused. It is necessary to explore measures and methods to safeguard the rights of the accused and accusers, take seriously the explanations or explanations of the accused and accusers, and attach importance to the reports and accusations of the accused and accusers against the disciplinary violations of the discipline inspection and supervision organs and their staff. The contents of the report that have not been investigated or are under investigation shall not be leaked or spread. After investigation, it is not found that the accused or accuser has disciplinary problems, and when necessary, he can inform the situation within a certain range, clarify the right and wrong, and eliminate the influence. Those who falsely accuse should be punished in strict accordance with discipline and law.

　　Ensure the smooth channels of appeal. It is necessary to standardize the handling methods of complaints and letters, and those directly accepted by the discipline inspection and supervision organs at the same level shall be handled by the appeal review department of the organs at the same level; Those that are not directly accepted by the authorities at the corresponding level shall be transferred to the authorities with the right to handle them. Do not meet the appeal conditions, should inform the complainant. It is necessary to establish a joint meeting system for letters and visits, trials and other departments, strengthen communication and coordination, timely study and deal with outstanding problems in appeal review, and solve difficult and complicated appeal review cases.

　　Four, guide the masses to report letters and visits in an orderly manner according to law.

　　Strengthen the propaganda work of letters and visits. It is necessary to incorporate this work into the "great propaganda and education" work pattern of combating corruption and promoting honesty, and make unified arrangements and overall arrangements. Strengthen contact with the news media, publicize the principles, policies, laws and regulations on the work of letters and visits through various forms, so that the broad masses can understand the responsibilities and scope of acceptance of discipline inspection and supervision organs, the procedures and methods for handling letters and visits, and clarify their rights and obligations in letters and visits.

　　Guide the complainant to exercise his rights correctly. It is necessary to guide the mass department to report by real name and step by step. Advocate the implementation of a two-way commitment system, the accepting organ promises to deal with letters and visits in a timely manner according to law, and the complainant promises to maintain the order of letters and visits. For letters and visits that have been or should be solved through legal channels such as litigation, arbitration and administrative reconsideration according to law, and that should be accepted by other units or departments, the units or departments that accept letters and visits should be informed. For a few who hinder the order of letters and visits, criticism and education should be carried out. In violation of public security regulations, it is necessary to coordinate the public security organs to deal with them according to law.

　　Standardize the petition reporting behavior of party member and the staff of state organs. Party member, the staff of state organs should report and accuse responsibly in accordance with organizational principles and legal procedures, and lodge complaints realistically, and shall not distort or fabricate facts, falsely accuse or frame up. We should treat the handling opinions of the organization correctly and not pester them unreasonably. To maintain the order of letters and visits, we must not take the lead in group visits, and it is strictly forbidden to incite, plan or organize group visits. Those who do not listen to persuasion and cause adverse effects or serious consequences should be dealt with severely according to discipline and law.

　　Five, strengthen the management and supervision of letters and visits and staff.

　　Strengthen internal management. Formulate internal centralized management measures for letters and visits, and gradually realize the unified acceptance, transfer and management of letters and visits by the letters and visits reporting department. For the letters and visits diverted to other departments of this organ, the letters and visits reporting department should grasp the handling situation and summarize and analyze it regularly. Establish and improve the handling and management system of letters and visits, and strictly implement the examination and approval procedures for letters and visits that need to be sent or directly investigated. Regular reminders and supervision of letters and visits, reminders and supervision of major and difficult cases should formulate plans and organize their implementation after approval. The results of handling letters and visits reported by lower authorities should be strictly examined, and if necessary, they can be reviewed or directly investigated. The handling of important letters and visits cases, the undertaker and the reporting unit disagree, to collective research and decision.

　　Strengthen supervision and restriction. Establish and improve the collective investigation mechanism of case clues, and the leaders of discipline inspection and supervision organs organize the heads of discipline inspection and supervision offices, letters and visits offices and other departments to jointly study and handle opinions. The complaint reporting department should have a reasonable division of labor, and form a mutual restraint mechanism of acceptance, handling, supervision, audit, closing and filing. Petition reporting staff should be rotated regularly. Gradually establish an external supervision mechanism, attach importance to the masses’ reflection on handling complaints and reports in violation of discipline and law, and severely deal with offenders. The discipline inspection and supervision organs at higher levels should strengthen the supervision and inspection of the handling of letters and visits by subordinate organs according to discipline and law, and correct the existing problems in time.

　　Strict accountability. Establish and improve the main leaders of the discipline inspection and supervision organs to take overall responsibility, and take charge of the leaders, letters and visits, reports and other departments and their staff members. Gradually implement the fault investigation system for reporting letters and visits. For those who lose, conceal or destroy the reporting materials without authorization, who are perfunctory and buck-passing, which leads to repeated letters and visits, collective visits or intensified contradictions, who leak the reporting information of letters and visits, which leads to the investigation and handling of cases being blocked or reported, and the complainant being retaliated, who do not deal with important letters and visits and unexpected events in time and cause serious consequences and adverse effects, and who have other dereliction of duty, they should distinguish their responsibilities and deal with them seriously in accordance with party discipline and discipline. If the case constitutes a crime, it shall be transferred to judicial organs for handling.

　　Discipline inspection and supervision organs at all levels should attach great importance to standardizing the work of letters and visits according to discipline and law, earnestly strengthen leadership, carefully organize and make careful arrangements. According to the actual situation, we should determine the focus of work at different stages and advance it step by step. It is necessary to strengthen investigation and study, grasp the new situation, solve new problems, and ensure that the tasks and requirements of standardizing the work of letters and visits according to discipline and law are implemented.