Hunan Telecom： Using the Power of ＂Number＂ to Practice the Initial Service and Help the Development of Digital Economy
Red Net Time March 15 (Reporter Xiang Wan) Walking under the blue sky and white clouds, strolling along the banks of the Xiangjiang River and the land of Sanxiang, the digital economy is becoming a new engine to promote the high-quality development of our province. As the main force in Hunan’s informatization construction and the leading comprehensive intelligent information service provider in the industry, China Telecom Hunan Company has firmly established the concept of "people-centered", actively assumed the political, economic and social responsibilities of central enterprises, accelerated the implementation of the national strategic plan of "making the digital economy stronger and better", actively promoted the healthy development of the digital economy in our province, and provided high-quality information and communication services for the broad masses of the people.
(China Telecom Hunan Company and Hengyang TBEA jointly build "Gathering 5G Smart Factory". The picture shows 5G engineers testing equipment in the factory)
"Very satisfied" creates a good reputation for customers.
"My family used to have good and bad WiFi signals, and it was often stuck when making voice calls and brushing short videos. After professional debugging, the signal is full every day, thank you very much! " Recently, Ms. Liu, who lives in Rocket Community, Nanzhou Town, Nanxian County, Yiyang City, praised China Telecom Nanxian Branch for its free WiFi debugging activities.
People’s livelihood is no small matter, and branches and leaves are always related to love. How to hold steady happiness for the majority of users? China Telecom Hunan Company has further promoted the practical activities of "I do practical things for the masses" and "All-staff service is in action", launched a special activity of "satisfaction service upgrade" throughout the province, formulated special service upgrade measures from satisfaction network service, satisfaction channel service, satisfaction maintenance service, satisfaction hotline service and other aspects, established a negative list of services around service attitude, integrity management and other aspects, and made great efforts to create a "service priority" culture. And launched a "10-point satisfaction" customer evaluation method, service evaluation is directly linked to assessment, only to do practical things to the "hearts" of the masses.
In addition to using China Telecom Hunan Company’s WeChat WeChat official account and Netting Hall to create a closed-loop service and build a high-quality service fortress to provide users with the convenience of handling business without leaving home, the company has also built a "love wing station" service point in more than 250 business halls in the province. Outdoor personnel such as couriers, sanitation workers, auxiliary police officers and taxi drivers can enjoy 12 basic warm-hearted services such as drinking water replenishment, mobile phone charging and meal heating, and elderly users can also enjoy "love wing station".
The attentive service of the grassroots service team of China Telecom Hunan Company has transformed the "problem list" into the "happiness bill" of users, which has made the people of Sanxiang more convenient from online life and improved their quality of life visibly.
(Love Ambassador of Telecom Business Hall in Wuling Middle Road, Changde is guiding elderly customers to use smart phones)
"Cloud and Network Convergence" focuses on wisdom and empowers thousands of industries.
Under the wave of digitalization, China Telecom Hunan Company has always been mindful of "two overall situations" and "the country’s biggest one", earnestly taking on the main force of building a strong network country and a digital China, and maintaining the security of network information, firmly implementing the strategy of "changing from cloud to digital", and relying on the power of "digital" to serve the great economic and social development of Hunan.
The 5G era is an era of cloud and digitalization. Whether the "foundation" of data center is firm or not is related to whether the "building" of digital economy can stand firmly. China Telecom Hunan Company builds a new generation of big data center system with high standards, strengthens the integration and cooperation between cloud and IDC, and forms a 2+12+X hierarchical intelligent ubiquitous computing power layout, with Changsha and Hengyang as the export, and other 12 cities and states build "one city and one pool" to meet the application development of smart city construction, and the edge clouds of districts and counties fully cover business deployments with high delay requirements, such as AR/VR, remote surgery, autonomous driving, etc. Tianyi Yunzhongnan Digital Industrial Park, which started construction in December 2021, will become a super-large data center and a heterogeneous computing center with the highest network level, the largest export bandwidth and the strongest cloud computing capability in the province.
(renderings of China Telecom Tianyiyun Zhongnan Digital Industrial Park under construction)
How does the national strategy of "counting east and calculating west" bring new opportunities to Hunan? China Telecom Hunan Company, which specializes in "digital" industry, relies on the unique advantages of "5G+ cloud network convergence" to build a low-latency and high-quality computing load-bearing network within and between regions, and relies on new technologies such as artificial intelligence, blockchain, cloud computing, big data and Internet of Things to provide strong support for all industries to move forward steadily through information technology empowerment.
In terms of smart government affairs, China Telecom Hunan Company has built projects such as government cloud in Yueyang, Changsha, Yiyang, Xiangxi and Hengyang, and disaster recovery in government cloud and Changde Xinchuangyun. In the field of industrial digitalization, it provides 5G customized network services for many sub-sectors such as energy, manufacturing, transportation, mining and steel, and provides diversified cloud network integration solutions for industry customers; In terms of telemedicine, China Telecom Hunan Company launched the "image cloud" service, in which the images of patients undergoing medical imaging examination in primary clinics can be accessed, analyzed and diagnosed by experts in higher-level hospitals with one click; For small and medium-sized enterprises, China Telecom Hunan Company undertakes China Telecom’s "Chunxiao Action" to save money and time for enterprises and reduce operating costs through cloud conferences and cloud finance and taxation. Provide effective one-stop industry solutions for enterprises through business enterprise networking, safety special line, and intelligent enterprise pilot, and show the practical help and information support for small and medium-sized enterprises.
In promoting the digital transformation of thousands of industries, China Telecom Hunan Company has always been committed to becoming a more reliable and leading service provider, supporter and helper, and an active promoter of the strategy of "becoming stronger and better, making the digital economy bigger".
"Digital Engine" Stimulates Social Multiplier Effect
The addition of new Internet technologies has laid a solid foundation for rural revitalization and digitalization. China Telecom Hunan Company has made full use of 5G, Internet of Things, cloud computing and other technologies to provide smart agricultural solutions, build smart farming, smart animal husbandry and other modern production systems, and help realize high-quality and efficient agriculture, livable and suitable rural areas, and rich farmers.
Nowadays, the agricultural products in Yongshun County have realized the process automation through the 5G+ intelligent warehousing created by China Telecom Hunan Company, the material procurement warehousing and production warehousing in the park; The villagers in Maojiaping, Shimen County can check the production situation of Xianglian Base with the help of China Telecom camera at home; In Chaanpu Town, Taoyuan County, China Telecom 5G inserted the cloud "wings" for tea production, supply and marketing; In Orchard Town, Changsha County, the real-time dynamic display screen of "Digital Orchard" shows the real-time updates of 92 key intersections, the working status of smoke alarm system of fire-fighting high-risk enterprises, and the water quality of rivers, which makes the grass-roots governance of Orchard Town enter the "cloud" era … Network "new application" and agriculture are integrated and developed, which has become a "digital engine" to drive the economic growth of our province and lead the transformation of agriculture and rural areas.
(Telecom maintenance engineer installed and measured visual cloud horn equipment in Guoyuan Town, Changsha County)
In the field of social services and digital life, China Telecom Hunan Company has created many products and services for smart families and smart communities by virtue of its two advantages of "3 Gigabit" and "cloud network convergence", and provided all-round services for multi-dimensional digital scenes such as families and communities. Take "Tianyi Housekeeping" as an example. Users only need to bind their mobile phones to the cloud storage service and the "Tianyi Housekeeping" video surveillance, and whether they are caring for their children, accompanying their families and the security situation near their homes, they can automatically upload them to the cloud disk, and they can watch live broadcasts and watch them back at any time, regardless of time and place. During the epidemic period, in rural areas with weak prevention and control, China Telecom Hunan Company built a "safe village" remote monitoring platform based on "Tianyi housekeeping" products, which installed "clairvoyance" for epidemic prevention and control and realized "cloud monitoring".
In view of the new information consumption field, China Telecom Hunan Company has strengthened the combination of various types of terminals, applications and clouds, and launched information products and services such as cloud computers, cloud tv, cloud VR and visible cloud speakers. Tianyi Cloud Computer, which is very popular among users, has multi-terminal adaptability and can access cloud applications and data anytime and anywhere, accelerating the popularization and upgrading of digital information consumption in our province.
(The Second Xiangya Hospital remotely guides arrhythmia catheter ablation surgery based on 5G technology)
"People-centered", seek more benefits for people’s livelihood and let more development achievements benefit the people. In 2022, China Telecom Hunan Company will continue to polish the service card of "People First" with actions, show its new responsibilities and actions in the digital tide, and meet the needs and aspirations of Huxiang people for a better information life with better and more efficient services.
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