Hospital traffickers transferred to the Internet to become ＂e-commerce＂ registration and increased the price by several hundred yuan.
For the traffickers who resell the hospital expert number, the hospital is constantly managing and the public security organs have been cracking down hard. Judging from the registration halls of some hospitals, the number of traffickers is indeed much less. However, this does not mean that the traffickers are extinct. Recently, on some shopping websites and registered apps, there have been cases where traffickers sell expert numbers at a higher price. Is the emergence of network number traffickers a scam or another channel to resell expert numbers? The "Legal Daily" reporter conducted an in-depth investigation on this.
□ Our reporter Zhao Li
□ Intern Kong Hui of this newspaper
Just over a week after she recovered from a fever, the daughter of Beijing citizen Wang Zhongxin had a fever again. In the face of her daughter, who was constantly ill shortly after entering the park, Wang Zhongxin was a little anxious. "The child has been coughing and worried about turning into pneumonia."
On the third day of the child’s second high fever, Wang Zhongxin, who lives in Fengtai District, Beijing, took the child to a private children’s hospital near his home in the afternoon, but what he didn’t expect was that nearly five o’clock in the afternoon, more than 70 numbers hung up in the morning had not been read.
Wang Zhongxin took his children to a nearby public hospital and was told that he could only see the emergency department. "I did like it that day, but I couldn’t take a film to see the lungs."
No choice, Wang Zhongxin had to choose a large private children’s hospital in Chaoyang District, Beijing, 30 kilometers away from home.
Why not go to other children’s hospitals? Wang Zhongxin said that he could not hang the number.
However, the reporter found that "not hanging the number" is not absolute. With the help of some means, it may just be a matter of spending more money.
Online "yellow cattle" registration increases by several hundred yuan.
On an online shopping and retail platform, the reporter of Legal Daily searched with "Children’s Hospital Registration" as the key word, and many registered businesses appeared. The reporter randomly selected one of the shops named "114 Appointment Registration Funding System".
Entering the store, the reporter asked the owner if he could hang the "expert number of Beijing Children’s Hospital", and the owner gave a positive answer. The talk time between the reporter and the shopkeeper was around 13: 00 on December 5th, and the shopkeeper said that he could register the expert number of Children’s Hospital on the morning of December 6th, and the service fee was 300 yuan, and the registration fee was paid by himself.
Subsequently, the reporter entered the words "Beijing Hospital Registration" in the search box, and found a large number of "commodities" again. The introduction directly stated the names of "Peking Union Medical College Hospital Appointment Registration" and "beijing jishuitan hospital Expert Number". The reporter randomly clicked into a shop called "Beijing Great Hospital Registration" and asked the customer service about the price. Customer service replied that different hospitals have different prices. Generally speaking, the service charge varies from 400 yuan to 600 yuan for registering an expert number, and 300 yuan for registering an ordinary number, and the registration fee is borne by the buyer.
The reporter offered to buy the expert number of spinal surgery in Jishuitan Hospital on the morning of December 6th. The customer service said that the expert registration fee was 100 yuan, plus the service fee of 400 yuan, which was 500 yuan. After taking the link sent by the customer service, the other party asked the reporter to add WeChat contact. After the WeChat verification passed, the customer service asked for the patient’s ID card, name and contact number. After a while, the reporter received a verification code from the "Beijing Tong Jing Yi Tong" platform on his mobile phone. After the customer service asked the reporter to provide the verification code, he told the reporter that the expert number had been hung up, and he went to the hospital for self-service brushing on the morning of December 6.
"Beijing Tong Jing Yi Tong" is the official registration platform of Beijing municipal hospitals. The reporter opened the "Jing Yi Tong" WeChat WeChat official account, clicked on the registration in the column of medical service, and chose beijing jishuitan hospital Spinal Surgery. When the reporter talked with the customer service, all the expert numbers had been displayed on the morning of December 6, and even all the expert numbers released in the next 8 days had been displayed.
Then, how did the online store customer service help hang the expert number?
The reporter noticed that among such registered businesses, the buyer’s evaluation column was almost unanimous, such as "good attitude, reliable, and able to make an appointment with an expert." Moreover, if you place an order in advance, you can hang up the number of the seller to deliver the goods on the same day, and then confirm the receipt. ""Great praise, convenient and quick, I tried it with suspicion at first, and the customer service attitude was super good. No matter how long I was, I patiently explained and paid after seeing a doctor, which was really reliable. I will identify your home if necessary in the future. ""The doctor is very famous, but the seller is very energetic and tried every means to help us solve the problem. "
Buying an expert number through an online store is really available.
At 7: 30am on December 6th, there was an endless queue in front of every registration window in the registration hall of beijing jishuitan hospital. People in the hall are next to people, and there is almost no place to stay. From time to time, the reminder of "No number" from the service staff came from the microphone in the window. In the long queue for registration, there are all kinds of traffickers, and the reporter will be stopped after almost a few steps. "Do you want a number, an expert number?" The same words are repeated.
In front of the self-service numbering machine, a middle-aged man swiped his ID card and successfully got the spinal surgery expert number from 9: 30 am to 10: 30 am that day. The reporter asked him how long he had been waiting in line to hang up the expert number. The middle-aged man hesitated for a while and whispered, "I didn’t wait in line, so I spent more money to buy it online."
According to the screenshot of successful registration and related instructions sent by the customer service of online shop, the reporter set up a temporary medical card in the card building window of the registration hall, and then inserted the medical card into the self-service number retrieval machine, and successfully took out the morning number of the famous spinal surgery expert. The medical time was from 10: 30 am to 11: 30 am. The reporter took the number to the spine surgery guidance desk on the east side of the third floor of the outpatient clinic. The nurse on duty affirmed the authenticity of the expert number and ordered to wait in line for treatment according to the number.
In the waiting area, the reporter met a pair of grandparents and grandchildren from Shanxi. The granddaughter Liu Xin (a pseudonym) accompanied her grandmother to treat lumbar disc herniation. They also hung an expert number. The reporter asked how the expert number was hung up. Liu Xin said with some helplessness, "The expert number is too difficult to hang up. We made an appointment online more than half a month in advance. The normal number is long gone. This is still an added number. I can’t read it in the morning. I have to wait until the afternoon."
The number of the same expert, the same online appointment, why can’t the patient hang it, but the online shop owner can hang it? The reporter tentatively asked the customer service of the online shop that helped hang the expert number. He said bluntly that when the online registration platform put the number, it was basically impossible to grab the expert number by the patient himself. They have special channels, and they have reserved the number in advance to find the relationship, so they can easily get the expert number through the network platform.
Internet traffickers are as difficult to monitor as "purchasing"
In addition, the reporter also found a kind of "paying for convenience" registration method — — Make an Appointment to register the app
In October this year, Ms. Li, a Beijing citizen, was going to take a friend from Fujian to a hospital in Beijing to see the lacrimal gland problem. However, after registering through an Appointment registration app, she found that her expert number was charged the service fee of 150 yuan in addition to the registration fee.
"At that time, I found the hospital with the relevant documents. The hospital said that it did not charge this service fee. If it is linked through the hospital’s WeChat WeChat official account or cooperation platform, it will not charge additional service fees." Ms. Li recalled to reporters.
The reporter noticed that on Ms. Li’s voucher, the category of this service fee is "primary registration consultation fee". Ms. Li’s mobile phone still has a short message that she received at that time, indicating that the payment should be completed within 30 minutes, otherwise the appointment will be invalid. The information sender does not show the relevant hospitals or cooperation platforms.
"Later, the hospital outpatient office said that this is not a formal registration channel for the hospital. It is recommended that I return the number and re-register from the clinic." Ms. Li said that she later withdrew her number from her mobile phone, but she didn’t expect to be deducted 30% of the service fee by the registration software. Ms. Li was annoyed that she was not treated as ill and was wrongly charged more than 30 yuan.
In the App market, the reporter also found many apps about appointment registration through simple search. After installing an Appointment registration App, the reporter found that the expert number of Beijing Grand Hospital can be reserved through this app. After logging in with the mobile phone number, select the department to be registered, and the reporter successfully booked the expert number of the Department of Orthopaedics of Peking Union Medical College Hospital the next afternoon. However, when paying the fee, the reporter found that the original expert number of 100 yuan actually needed 373 yuan in the App. Looking carefully, it turns out that there is an additional fee called "primary registration consultation fee", which is 273 yuan.
To this end, the reporter came to Peking Union Medical College Hospital to find out, and the hospital’s medical guide said that the hospital’s expert outpatient registration fee is only 100 yuan, and the rest of the consultation fee should be charged by the App platform. The medical guide stressed that patients must choose the official registration platform for online registration to guard against property losses.
Although the publicity of the formal registration channel has been strengthened, the hospital staff interviewed all said that they feel that they have no way to start with the network number traffickers.
Huang Ping, who works in the Information Department of a tertiary hospital in Beijing, admitted to the reporter: "All the sources in our hospital can make an appointment online. Although real-name registration system is registered by entering an ID card, the current network number trafficker is like ‘ Purchasing ’ The websites and apps they built attract patients to log in and fill in the information needed for registration, such as name and ID card. As long as he has the patient’s information, he can hang the number on our channel like a patient. On the internet, we can’t monitor whether it is a trafficker or a patient. "
In the past, hospital security and outpatient customer service staff could play a major role in cracking down on traffickers. Now the trafficker is active on the Internet. Although the hospital has searched several websites and apps according to the clues provided by patients, at first glance, they are all regular websites and apps, and I don’t know where to complain.
Cartography/Li Xiaojun